As books evolve, so must libraries. As information needs change, so must we. Thus begins another chapter in As the Library Turns.
Books are intrinsically linked with libraries, in the minds of our patrons. As much as I hate the whole concept of branding, I have to admit it perfectly describes our situation. Books are our brand.
We must expand the brand. You probably know that. For a recent reason, check out the article published a few days ago in Forbes that was written by a man who thinks the Amazon unlimited subscription is a good replacement for libraries.
Some librarians are pushing to substitute the concept of “Information” in to replace books. This is the kind of thinking that gives us “Librarians: The Ultimate Search Engine” and “Librarians: Better than Bing, but not Quite as Good as Google,” etc., etc.
Information sucks as a brand.
Maybe one reason why librarians like “Information” as a brand so much is because librarians really like information. It fills us with secret glee. But folks, friends, comrades, this is not normal. Loving information is a trait that is much more common amongst librarians than it is in the general population.
In Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World, Gary Vaynerchuck writes,
Information is cheap and plentiful; information wrapped in a story, however, is special. Brands need to storytell around their content to make it enticing, not just put it out for passive consumption like a boring platter of cubed cheese. (p.86)
Books don’t just tell a story, they have a story. They are a story. Books inspire deep emotional connections. They are tangible things, things we can touch, smell and taste (maybe not that that last one with the library books though ok?). Books inspire deep love and nostalgia; in the eBook versus print discussion, the print side inevitably ends the discussion by sighing and saying, “there’s just no substitute for a real book.”
But even eBooks are more compelling than “Information”. “Information” is vague. It is not something you can viscerally enjoy. Possible connotations include the informational talk your doctor gives you when your cholesterol is too high, Excel spreadsheets filled with meaningless data, and those annoying passive-aggressive emails your co-worker sends that end “Just FYI.”
I don’t know what the new library brand is. I don’t think we will know until something has stuck, decades in the future.
Another new brand option is the place for the community to meet, the library as “third place.” I don’t think that’s quite right either.
I think the new library brand will look something more like literacy. And not just “I can read” literacy, but life literacy – digital skills, financial skills, engaged-with-the-world skills.
Literacy is engaging. It is action oriented. It is attainable by everyone. It is improving skills and changing in a changing world. That’s the library I’m interested in.
It’s the library where people’s stories become our story.